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Frequently Asked Questions

Questions about Mineral Movies
  • Do you have a shop?
  • How long have you been in business?
  • How often do you update this site?




  • Questions about the minerals
  • What is your return policy?
  • Do you sell repaired minerals?
  • What if my specimen doesn't look like the photo?
  • Will you ship me a mineral 'on approval'?


  • Questions about shipping
  • How much is shipping?
  • How long will it take for my order to arrive?
  • What if my minerals arrive damaged?


  • Questions about payment
  • How can I pay for my minerals?
  • Is it safe to pay with a credit card?
  • How much is sales tax?


















  • How often do you update this website?

    I add new minerals to this web site every other Wednesday. A countdown to the next update appears in the top right hand corner of this screen. If you want, I can send you an email a alerting you to each new update. Choose 'Subscribe' from the menu at the top of this page if you want to receive emails about updates. I will never give your email to anyone else for any other purpose.

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    Do you have a shop?

    I don't have a shop --- but feel free to send me an email if you are going to be in the Connecticut area and you'd like to stop by. Make sure you call first --- I'm often overseas looking for new specimens.

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    How long have you been in business?

    I've been selling rocks and minerals since 1995. It started by accident. I was collecting milky quartz in Connecticut when I hit a vein that a few friends and I followed STRAIGHT DOWN for almost 20 feet (I'm not kidding). We were looking for the best piece for our collection. We wound up with thousands of nice crystals. I still have 5 good specimens from that find, but the others were the start of this business.

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    Do you sell repaired minerals?

    As a general rule, I try to avoid repaired minerals. Once in a while I find something that is repaired but is still worth while. When I do, I clearly mark the specimen as repaired.

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    What if my specimen doesn't look like the photo?

    If you get something and it doesn't look like you expected, by all means please return it (insured). I'd rather have a happy customer long term than make a one time sale. I will refund your purchase price minus the $10 shipping charge. Sometimes a specimen just doesn't look the same in a picture as it does in your hand. Just send it back within 21 days of receiving it.

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    Will you ship me a mineral 'on approval'?

    I can't send things out 'on approval.' While I may know you personally, I don't know everyone who visits this web site. You can, however, return any specimen you are unhappy with within 21 days of receiving it. I'll refund your purchase price minus the $10 shipping charge.

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    How can I pay for my minerals?

    You can pay by check, money order, or credit card. I accept both Mastercard and Visa. If you pay by credit card, I will ship your order right away. If you pay by money order, I will ship your order as soon as I receive the money order. If you pay by check I will wait for your check to clear and then ship your order.

    Please remember that I travel a lot to get new minerals at the best possible price. If you place an order while I'm away, it may take me a little longer to ship out your order. Your order will not wait for my return to ship, but it may take a little longer. I hope this small inconvenience is more than balanced out by having an interesting selection of new minerals straight from the mines!

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    How much is sales tax?

    I'm located in Connecticut, so orders shipped to Connecticut addresses are charged sales tax.

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    How much is shipping?

    Shipping is $10.

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    How long will it take my order to arrive?

    I ship orders twice a week. When I'm away on a buying trip, it may take a bit longer to ship your order. In either case, I'll send you an email the same day I ship your order, so you can know when to expect your package!

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    What if my minerals arrive damaged?

    Please email me right away. I'll contact the shipper and take care of things. Obviously you are not responsible for minerals which arrive damaged.

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    What is your return policy?

    You can return anything within 21 days for a full refund. Send me an email to let me know what you are returning, then ship the package insured for the full purchase price (less shipping).

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    Is it safe to pay with a credit card?

    You can pay with a credit card either through PayPal or by faxing me your information. If you fax me your information (MasterCard or Visa only), your fax comes directly to my desk --- no one else sees it. If you use PayPal, you are using an EBay company. For the protection of its own business, Ebay makes certain PayPal uses the most up to date security available. You can use whatever method makes the most sense to you.

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    (move to top of page) *MASTERCARD* ©2003-14 Jeff Fast, East Haddam, CT USA ... All rights reserved. *VISA* Thanks for visiting!